Published date: Marzec 29, 2025 2:41 am

Location: Kraków, malopolskie, Poland

⭕ Junior Service Analyst Job description: • Monitor activities between the company and designated OpCos to ensure activities are in the Service Management agreement, managing exceptions through the change control and charge mechanisms • Support CRLs in conducting periodic service reviews with OpCos, Process Managers/Team Leaders and identify, prioritize and resolve service gaps • Monitor and report standard KPI"s and operational PPIs (including SM Reports, Benchmark, Process Performance and Efficiency) in collaboration with Team Leaders, Process Managers and other relevant stakeholders • Analyse performance of designated OpCos to identify, prioritise and resolve performance gaps Requirements: • University degree preferably in Accounting, Business or Finance • Good communication and interpersonal skills • Experience in monitoring and reporting performance and service management measures • Excellent business analytical skills to identify gaps and drive continuous improvement of service and customer satisfaction • Good understanding of ERP Accounting Systems (SAP, Oracle), as well as of enabling Infrastructure (workflow, invoice management, etc.) • A drive for continuous professional development in self and others • Excellent English language skills • very good English language skills (level B2 at least) Offer: • job contract for full time, for several-months contract with permanent job possibility • participation in international projects and gaining new experience and skills • great work environment • friendly atmosphere in a multinational company • competitive benefit package (Multisport, healthcare, life insurance)

Numer telefonu: 798837337

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